Why bother to Identify Your Jack?
One of the most common calls we receive in customer service goes like this...
Me - Thank you for calling Generic Parts, this is Nicole how can I help you?
You - Hey, I've got this pallet jack, don't know the brand but I need the load wheels. Can you help me with that? Is there a generic (no pun intended) wheel I can use?
Me - We carry wheels for most jacks out there. Can you send me a picture of the hydraulic unit? I can use that to identify what you have and then I'll know what wheels you need. You can e-mail or text a pic to our Customer Service. Can I give you that info?
Now at this point the conversation can go one of many ways. Some simply ask where they can send the picture. Some become very confused as to why a pic of the pump will get the wheels. Then some just decide it's too much work and they don't want to mess with it.
If you fall into the 2nd or 3rd category there's no need to be confused, frustrated or feel the task is too great my wheel replacing friends!
With so many different types and styles of manual pallet jacks, you may be thinking it's a hassle when you can just buy a new one (we have those too by the way - and they have a 3 year warranty).
I have a secret to tell you -based on a photo of your pallet jack pump, we can quickly and accurately determine the make/model of your pallet jack 99% of the time. It is really that easy.
Why spend $300+ on a pallet jack (and have to figure out what to do with the "dead" one you are replacing) when the remedy can be much less expensive and we do most of the heavy lifting (pun completely intended)
Here's how the process works:
1. Text a side view of the hydraulic pump to (503)523-8990 (include your contact info)- Or - E-mail a side-view photo of the hydraulic pump to CSinfo@GenericParts.com
2. In-house technician ID's unit based on photo submission
3. We call you up with a quote (or send written quote via e-mail)
4. You order replacement parts online or call (800)331-0839
What is a "side-view photo" you ask? Here is an example. It's the most helpful view for us to see the pump body and some of the features that may determine a specific factory variation.
Here's how the process works:
1. Text a side view of the hydraulic pump to (503)523-8990 (include your contact info)- Or - E-mail a side-view photo of the hydraulic pump to CSinfo@GenericParts.com
2. In-house technician ID's unit based on photo submission
3. We call you up with a quote (or send written quote via e-mail)
4. You order replacement parts online or call (800)331-0839
What is a "side-view photo" you ask? Here is an example. It's the most helpful view for us to see the pump body and some of the features that may determine a specific factory variation.
That's it! Once we know what you have we have tools like exploded view breakdowns and videos to guide you through an efficient repair process.
Running low on time or unable to send the photo...? I'm going to share with you a resource we created so you can identify the jack. It's called the hydraulic unit identification sheet so you can identify what you have also.
Pretty neat what a single, clear and correctly positioned photo can accomplish.
Your customer will be happy with right parts the first time. Your bottom line grows with new resources to increase business and support to customer relationships. The landfill is one pallet jack lighter.
We hope you found this blog post helpful! Have an idea or topic for us to cover in the future? Send them over to CSInfo@Genericparts.com !
