IDENTIFY YOUR PALLET JACK

You called Generic Parts because your pallet jack needs some work. But the label or data plate is missing or it has been painted over and you just don’t know what make or model you have. Or perhaps it was imported or re-branded and you are not finding the parts information you need.

You are in luck because most manual pallet jacks can be identified by the hydraulic pump on the pallet jack. The hydraulic unit is the main identifying point on any manual pallet jack. 

Generic Parts has line drawings for many of the most common pallet jack on our website to help you compare and identify your pallet jack model.

Perhaps you have looked at the line drawings but are not quite sure. We can help you identify your pallet jack!

Email a side view picture of the hydraulic unit to csinfo@genericparts.com

Text your photo to our dedicated text line - 503-523-8990.

Be sure to let us know what information you have on the jack and what parts you are looking for. Then we can respond with parts information and if possible a quote. And you can always call us for assistance during our normal business hours 6 AM to 4:30 PM PDT at our free technical helpline: 

1-800-331-0839

Still not sure? Just watch this video:

Save... 
...Time with same-day shipping
...Money with FREE shipping on orders over $450*

When did you last replace the wheels on your pallet jack? 

www.genericparts.com

Everything you need to know about Lift Truck Tires

Everything you need to know about Lift Truck Tires

Free tire pressing service available with the purchase of a new tire or tire and wheel combo. Tire and hub assemblies are available in stock for many of the most popular electric pallet trucks. If you don't see what you are looking for here, just call us at 800-331-0839 or email us at csinfo@genericparts.com.

Crown WP Series & PE Series  *  Big Joe WPT45  *  BT Prime SMX45  *  Hyster W40XT & W40Z  *  Jung Heinrich EJE120 * Mitsubishi PW23 & PW30 * Raymond 102XM * Toyota 7HBW23  *  Yale MPB040E & MPB045E

Poly tires are recommended for electric trucks, especially when ridden  or capable of lifting above 4 feet, due to the superior stability vs. rubber tires. Polyurethane also has less rolling resistance than rubber which increases efficiency.

Polyurethane tires are harder, can carry greater loads and will outlast a rubber tire by as much as 4 times.  However, they also have less cushioning ability.  Polyurethane tires offer improved traction with different tread types without sacrificing load capacity.  They are more durable and are less likely to suffer from chunking, tearing or delaminating.  Polyurethane tires are able to roll over debris and rough floors with less likelihood of cutting or tearing.

Polyurethane can be slippery when wet but tread styles, such as the Diamond Groove or XGroove are available for wet and cold floor conditions while maintaining high load capacities.

Rubber tires can offer a softer ride and are generally used outdoors on the larger propane and internal combustion lift trucks.  Rubber tires dissipate heat well and are recommended for use at higher speeds. They offer a broader footprint providing better traction, particularly in wet conditions, but have lower load capacities.  Rubber tires are typically made with carbon black and because of this will mark indoor floors.

Tread Patterns

Smooth – Smooth surface tires are best on clean floors and standard warehouse environments.  There are several types of smooth tires.  SC = smooth crown. SF = smooth flat.  These can also have tapered sidewalls TSW or straight sidewalls SSW

X-Groove, also known as Diamond Groove (XG) – These have an X or Diamond pattern cut in the tire surface, best for wet floors and freezer areas.  

Check out this video on When to Replace and How to Measure Your Drive Tire

Check out these other awesome HOW TO VIDEOS

We have the Press-On Tires you need!

Safely turn over a jack

Sometimes we encounter a question like "Is routine maintenance really needed on a pallet jack?" The simple answer is yes, routine maintenance is important when it comes to getting the most out of your pallet jack.  Depending on the size of your operation a pallet jack may be replaceable or it may very well be an integral part of the the livelihood of your whole company.  Where ever you may land in the spectrum we can all agree throwing money away through lack of maintenance can negatively impact the bottom line. 

Most of the parts you'll need to keep an eye on are found in the underbelly of the unit. We want to give you practical instructions on how to safely to get to the underside of your pallet jack for two reasons.  First,  let's get rid of a potential excuse to put off the inspection for lack of know-how.  Second, because the breaking toes, twisting of wrists or damaging of the pallet jack defeats the goal to support your bottom line. (No one wants a Worker's Comp Claim).

The best way to turn over your pallet jack and expose the undercarriage keeps you and your equipment safe. We've created a line of instructional 'How To' videos and below you'll find a link to one on safely flipping over a manual pallet jack.  


YouTube - How to flip your jack.

Once you have it turned over and still have full use of all your fingers and toes the next question is "What should I be looking for?"

Start with the Pallet Jack Wheel Inspection (Load and Steer)
Measure the Wheel diameters. Are they worn down 0.25” or more from new?  (I.e. 3” diameter load wheel worn to 2.75” or 7” diameter steer wheel worn to 6.75”)

Is there excessive debris embedded in the wheel tread or chunks of the polyurethane tread material missing?

Are there strings or other material wound around the axle preventing the wheel from turning freely?

Do you see visible cracking of the steer wheel hub around the bearing?

Always replace both load wheels or steer wheels even if only one wheel meets the
criteria for replacement.

Inspect the entry rollers. If they do not turn freely or are visibly damaged, replace.

We recommend performing the above inspection every 6 months


Be sure to check out Generic Parts Service YouTube channel for more 'How To' Videos:

Remove load wheels 

Install load wheels

Replace the load wheels on a pallet jack

Turn the manual jack back upright

Replace the steer wheels on a manual pallet jack

© Copyright 2016, Generic Parts Service Inc.

Why ID your pallet jack?

Why bother to Identify Your Jack?

One of the most common calls we receive in customer service goes like this...

Me - Thank you for calling Generic Parts, this is Nicole how can I help you?

You - Hey, I've got this pallet jack, don't know the brand but I need the load wheels. Can you help me with that? Is there a generic (no pun intended) wheel I can use?

Me - We carry wheels for most jacks out there. Can you send me a picture of the hydraulic unit? I can use that to identify what you have and then I'll know what wheels you need. You can e-mail or text a pic to our Customer Service. Can I give you that info?

Now at this point the conversation can go one of many ways. Some simply ask where they can send the picture. Some become very confused as to why a pic of the pump will get the wheels. Then some just decide it's too much work and they don't want to mess with it. 

If you fall into the 2nd or 3rd category there's no need to be confused, frustrated or feel the task is too great my wheel replacing friends!

With so many different types and styles of manual pallet jacks, you may be thinking it's a hassle when you can just buy a new one (we have those too by the way - and they have a 3 year warranty).

I have a secret to tell you -based on a photo of your pallet jack pump, we can quickly and accurately determine the make/model of your pallet jack 99% of the time. It is really that easy.

Why spend $300+ on a pallet jack (and have to figure out what to do with the "dead" one you are replacing) when the remedy can be much less expensive and we do most of the heavy lifting (pun completely intended)

Here's how the process works:

1. Text a side view of the hydraulic pump to (503)523-8990 (include your contact info)- Or - E-mail a side-view photo of the hydraulic pump to CSinfo@GenericParts.com

2. In-house technician ID's unit based on photo submission

3. We call you up with a quote (or send written quote via e-mail)

4. You order replacement parts online or call (800)331-0839



What is a "side-view photo" you ask? Here is an example. It's the most helpful view for us to see the pump body and some of the features that may determine a specific factory variation.

That's it! Once we know what you have we have tools like exploded view breakdowns and videos to guide you through an efficient repair process.

Running low on time or unable to send the photo...? I'm going to share with you a resource we created so you can identify the jack. It's called the hydraulic unit identification sheet so you can identify what you have also.

Pretty neat what a single, clear and correctly positioned photo can accomplish.

Your customer will be happy with right parts the first time. Your bottom line grows with new resources to increase business and support to customer relationships. The landfill is one pallet jack lighter.

We hope you found this blog post helpful! Have an idea or topic for us to cover in the future? Send them over to CSInfo@Genericparts.com !

Heat Eater Wheels

When you're looking to replace the wheels on your bakery cart used in food service operations, autoclaves or laboratories... 

CA CAS-507
Caster wheel

CA CAS-507-S

Swivel caster wheel assembly

Both swivel & rigid caster models are available for a variety of applications on your material handling equipment.

• High temperature impact resistant epoxy resin
• Non-rusting stainless steel heat resistant yoke
• Precision bearings, available in 5/16" zinc or stainless steel
• Maintenance free, extended bearing life
• Non-marking wheels for floor protection

Email or call (800)331-0839 our friendly knowledgeable customer service staff today for inquires on replacement casters for your carts!