Steer Wheels - which ones are best for your pallet jack?

There is a host of different materials for steer wheels available. 

Polyurethane and Ultra-Polyurethane treads are the most common wheel treads you'll encounter on a pallet jack.

What's best for your pallet jack depends on where and how you use it.

 

Poly Tread on Nylon Hub

These have a chemical bond that secures the poly tread to a steel core (or hub). This option is ideal for display floors, carpeting, and warehouses. They mark floors the least while rolling easily and quietly. Under really heavy loads (2,500lb +), if left to sit for more than 8 hours, there is a possibility of the wheels flat-spotting.

Ultra-Poly Tread on Aluminum hub

Longer lasting and they roll more easily than regular poly, also a chemical bond on a steel core. Ultra-poly is very hard and won't shatter like nylon if too cold (i.e. in and out of a freezer). They are also non-marking with the possibility of flat-spotting, as mentioned above.

Solid Nylon Wheel 

This is a harder material that is best for cold storage applications. It is also the material of choice for use in environments that may cause rust or corrosion like poultry processing, and working with seafood. It can also be the best choice for refrigerated transport trucks that have grated floors. Lastly, they can be a good choice if the pallet truck is taken outside on the rough pavement. However these are more likely than poly to mark floors, so be mindful when using inside a showroom or a hotel lobby, for example.

Solid Steel Wheel 

When all else fails you may need solid steel wheels. These are best for use on factory floors where there may be metal shavings or hard debris on the floor, and where noise is not an issue. What they lack in their ability for use in a sneak attack (they’re pretty loud) they make up for in sheer durability. These are also a good choice if you need to work outside on rough asphalt. But they can damage nice floors, so avoid use on floors you want to remain "pretty".

One Wheel or Two?

Now that you've got an idea of which type of wheel is best for your specific uses you are faced with another sometimes tough decision. One wheel or two?
First, most pallet jacks have two steer wheels. They are located on the main body of the jack, attached to the hydraulic unit, and therefore the handle. 

Unless a pallet jack is brand new, we always recommend replacing both steer wheels at the same time. There is a legitimate benefit:   
Steer wheels wear down and get shorter the longer you have used them. Steer wheels (like pallet jack load wheels, or the tires on your car) do not act independently but are a portion of a larger machine. Even a small difference in diameter causes stress on the mating (aka connected) parts which then causes issues down the line. 

You find all variation wheels for most pallet jack brands here.

Because we so strongly advocate changing both at the same time we created wheel kits to get you everything you need, even the load wheels, and they are priced so that the hardware comes for free. 

Here is an example:

Complete wheel kit for Crown PTH 50

 Additional resources:

Here are some more links you may find handy as you venture down the road of replacing your steer wheels:

How do I find out the make and model of my pallet jack?

Video: How to turn a pallet over

Step-by-step video on how to replace your steer wheels

Step-by-step video on how to replace your load wheels

And more videos

Have a suggestion for a future blog post?  Need help ordering parts from www.genericparts.com?  

Give our friendly Customer Service team a call at 800-331-0839 or e-mail us at csinfo@genericparts.com 

IDENTIFY YOUR PALLET JACK

You called Generic Parts because your pallet jack needs some work. But the label or data plate is missing or it has been painted over and you just don’t know what make or model you have. Or perhaps it was imported or re-branded and you are not finding the parts information you need.

You are in luck because most manual pallet jacks can be identified by the hydraulic pump on the pallet jack. The hydraulic unit is the main identifying point on any manual pallet jack. 

Generic Parts has line drawings for many of the most common pallet jack on our website to help you compare and identify your pallet jack model.

Perhaps you have looked at the line drawings but are not quite sure. We can help you identify your pallet jack!

Email a side view picture of the hydraulic unit to csinfo@genericparts.com

Text your photo to our dedicated text line - 503-523-8990.

Be sure to let us know what information you have on the jack and what parts you are looking for. Then we can respond with parts information and if possible a quote. And you can always call us for assistance during our normal business hours 6 AM to 4:30 PM PDT at our free technical helpline: 

1-800-331-0839

Still not sure? Just watch this video:

Save... 
...Time with same-day shipping
...Money with FREE shipping on orders over $450*

When did you last replace the wheels on your pallet jack? 

www.genericparts.com

When should I replace my wheels?

A common question we run across in pallet jack maintenance is "When do I replace the wheels on our equipment"? Of course you may need it when if it's dropped off a dock but your equipment will last longer if regular routine maintenance is performed.

To help out our customers we've created this reference guide  for manual pallet jack steer wheels and load wheels.  Below is a brief overview of the process, however we recommend printing it out for the full details and storing with your reference material.  We advise performing the below inspection points every 6 months.

Pallet Jack Wheel Inspection 

1. Test raise & lower function. If unit will not lift, bleed hydraulic unit by pumping handle 10 times with control lever in release position.

2. Once you have verified that the pallet jack will raise and lower, inspect both steer wheels and load wheels. Replace wheels if worn down .25" from new, debris is embedded in material or inhibiting the wheel from turning freely.

Note: Always replace both load wheels or steer wheels even if only one wheel meets the criteria for replacement.

3. Inspect the entry rollers. If they do not turn freely or are visibly damaged, replace.

Pre-Packaged Wheel Kits

Once you know you need to replace a set of Load Wheels, Steer Wheels (or both), a Pre-Packaged Wheel Kit is the best option on the market.  We were the first in the industry to create Pre-Packaged Wheel Kits.  They are in stock and ready to ship same day for most manual and electric pallet jack models.  Our goal is to make routine maintenance as easy as possible and we are excited to see how popular they have become among technicians.

Pre-Packaged Load Wheel kits for electric and manual lifts come ready to install.  You'll receive a pair of load wheels assembled with bearings plus the axles and fasteners.  Have you ever encountered rusted axles that had to be cut off? Maybe you are cursed with roll pins or snap rings that flew away. Complete every job the first time by showing up with all the components you need.

Pre-Packaged Complete Wheel Kits for manual pallet jacks come with all components you receive in a Load Wheel Kit, plus both steer wheels, bearings, steer wheel axle and fasteners. It's a great idea to have a couple extras in stock to stay ahead of emergencies, (as in the jack fell off the dock and now can't unload that shipment).


We do understand customers who want to be frugal by re-using axles if possible. To that end, in many cases the kits are less expensive than ordering even just the wheels separately.  After 30+ years of putting our customers first we feel bad when an additional order has to be placed for a second load wheel or axles (or those air-born roll pins!).  No one wants to pay shipping twice and wait days for delivery.

Check out the Extensive model lists we carry Wheel Kits for:

Manual pallet jacks

Electric lift trucks

What to do if you find the axles are rusted or frozen in place and you need some guidance?  We've got you covered there as well. We have a collection of YouTube videos to guide you.  Check out the links below!                             

How-to videos:

• Replace the load wheels on your pallet jack
• Replace the steer wheels on your pallet jack
• How-to Install the handle on your new pallet jack
• How to remove a corroded load wheel axle

Save ...
...Time with Same-Day Shipping
... Money with Free Shipping on Orders over $450*


*Commercial ground shipping within Continental US Only.  Some items excluded

Ready to learn more or place an order? 

Call our highly knowledgeable customer service  (800)331-0839 

or email csinfo@genericparts.com      

Replacing a Pallet Jack Handle

For the last 15 years most pallet jacks have been manufactured in two main types of handle design. The dimensions and parts themselves will be unique to each brand. The vast majority of pallet jacks have a release lever in the center of the handle frame within the handle loop. This lever controls whether the unit is in lift mode, release mode or neutral. The bottom of the handle can attach to a bracket with the bracket connecting to the pump (style A).  

The second common design is a handle frame that connects directly to the pump (style B – see Valu-Jack photo below). All newer handles have an lower axle with a roller around it. This roller makes contact with a cap or washer that sits on the handle return spring. This spring surrounds the pump piston. As the handle is pumped up and down the roller compresses the spring and piston. This is what causes movement of the hydraulic oil through the pump and forces the pallet jack frame to lift. The spring then returns the handle to the upright position.

If a handle is out of adjustment or damaged it can be difficult to operate while at the same time causing a safety hazard for the operator. Routine maintenance will minimize downtime, extend the overall life of your equipment and ensure safety when used.

Here is the maintenance protocol we recommend every 6 months minimum.  Perform in shorter intervals if your equipment is in a high use environment.

- Inspect the handle frame for cracks and structural integrity.

- There should be minimal side play (from left to right or up and down if you wiggle it) in the handle socket. 

- Check for worn bushings. If bushings are not replaced regularly handle bracket holes can become worn. Damaged holes cause pin failure and may require complete handle replacement.

- Inspect the roller for flat areas and wear.

- Inspect the handle return spring for any cracks or failure to raise the handle completely vertical.

- Test handle release lever in all positions (Lift/Lower/neutral) and check proper tension in the control lever linkage.

- Replace any of the hard parts are worn more than 1/16".

We've created some videos YouTube Channel all about handles to,  check them out below.

* Here is a video on how to adjust the handle on your pallet jack

* Here is a video on installing the handle

* Here is a video on testing your handle



When the time come to replace your handle just follow this link to find your brand and model!

Are all new Pallet Jacks the same?

This blog focuses a lot on helping folks be as efficient as possible when having to repair their pallet jacks.  

BUT - Sometimes the jack is just dead.  No number of helpful tips, perfectly priced kits or incredibly helpful customer service reps will save this pile of junk.

We get it.

But what is the time crunched busy person supposed to do?  The internet is full of cheap jacks.  What's really the difference?

Here are some really important factors to consider when looking at buying a new jack.

1st - You get what you pay for.  Seriously. Cost should honestly NOT be the only factor in your decision making process.  Why?  Because we hear far to often the frustration in a customer's voice when they call 6-12 months after purchasing a pallet jack and the handle bent, or it won't lift.  We are pretty awesome with our replacement parts coverage (have you read the post about how we can help you ID your replacement parts?) but no one wants to work on a new piece of equipment that soon.

2nd- Does the company you are considering carry replacement parts? Do they have real people you can talk to who can help you find what you need?

3rd - What are the terms of the warranty?  Is there a warranty?  Does the company you want to order from carry the replacement parts at their location or do they have to contact their source?

Generic Parts is the perfect company to chose to order your new pallet jacks from.

1. Although we are not the cheapest (and honestly don't want to be), you'll be hard pressed to find a jack that has the same quality for a lower price.

2. We carry all the parts here in our Beaverton, Oregon warehouse.  You can easily order in a number of formats.  Heck, if your local come drop in for a will call.  Our casa is your casa (between 8am-4pm)

3. We offer a 3 year limited warranty.  Why is this important?  Because this is our jack, and we sell all the replacement parts so we can get you out a warranty replacement Same day.  QA issues are few and far between but you can always trust that we will get you taken care of! 


The new Valu-Jack 2.0 is better than ever. Each unit features a cast iron pump for superior long term reliability. Another improvement we've made is a reinforced handle base with an ergonomic rubber grip.

VJ 27X48-55-2 $ 239.00 each* *for six   Please call for pricing on quantities other than six. 210° steering arc 2.9" height with forks lowered, 7.25" raised height Cast iron pump with galvanized finish for superior corrosion resistance and long term reliability Poly/steel steer wheels; solid nylon load wheels Ergonomic rubber grip handle  3-function hand control and foot release  Reinforced handle base Three-year limited warranty covering manufacturer's defects Equipped with pallet entry and exit rollers Scratch resistant powdercoat and zinc-plated hardware throughout  provides added resistance to corrosion. 12 grease fittings located at all pivot points for easy maintenance Replacement parts always in stock.
Valu-Jack Pallet Jack Version 2 Model Numbers indicate Width x Length of forks PART NUMBER  DESCRIPTION   PRICE (EA) $ VJ 27X48-55-2 5500 lb Capacity Standard Forks  239.00 VJ 27X48-55-2-N 5500 lb Capacity Standard Forks with Nylon Load and Steer Wheels  239.00 VJ 27X48-55-2-S 5500 lb Capacity Standard Forks with Steel Load and Steer Wheels  334.00 VJ 27X48-55-2-B 5500 lb Capacity Standard Forks with Brake only (No backrest)  355.00 VJ 20.5X36-55-2 5500 lb Capacity Narrow Short Forks  229.00 VJ 20.5X48-55-2 5500 lb Capacity Narrow Forks  239.00 All pricing for minimum QTY-6. For individual pricing or higher volume discounts, call today!

Why ID your pallet jack?

Why bother to Identify Your Jack?

One of the most common calls we receive in customer service goes like this...

Me - Thank you for calling Generic Parts, this is Nicole how can I help you?

You - Hey, I've got this pallet jack, don't know the brand but I need the load wheels. Can you help me with that? Is there a generic (no pun intended) wheel I can use?

Me - We carry wheels for most jacks out there. Can you send me a picture of the hydraulic unit? I can use that to identify what you have and then I'll know what wheels you need. You can e-mail or text a pic to our Customer Service. Can I give you that info?

Now at this point the conversation can go one of many ways. Some simply ask where they can send the picture. Some become very confused as to why a pic of the pump will get the wheels. Then some just decide it's too much work and they don't want to mess with it. 

If you fall into the 2nd or 3rd category there's no need to be confused, frustrated or feel the task is too great my wheel replacing friends!

With so many different types and styles of manual pallet jacks, you may be thinking it's a hassle when you can just buy a new one (we have those too by the way - and they have a 3 year warranty).

I have a secret to tell you -based on a photo of your pallet jack pump, we can quickly and accurately determine the make/model of your pallet jack 99% of the time. It is really that easy.

Why spend $300+ on a pallet jack (and have to figure out what to do with the "dead" one you are replacing) when the remedy can be much less expensive and we do most of the heavy lifting (pun completely intended)

Here's how the process works:

1. Text a side view of the hydraulic pump to (503)523-8990 (include your contact info)- Or - E-mail a side-view photo of the hydraulic pump to CSinfo@GenericParts.com

2. In-house technician ID's unit based on photo submission

3. We call you up with a quote (or send written quote via e-mail)

4. You order replacement parts online or call (800)331-0839



What is a "side-view photo" you ask? Here is an example. It's the most helpful view for us to see the pump body and some of the features that may determine a specific factory variation.

That's it! Once we know what you have we have tools like exploded view breakdowns and videos to guide you through an efficient repair process.

Running low on time or unable to send the photo...? I'm going to share with you a resource we created so you can identify the jack. It's called the hydraulic unit identification sheet so you can identify what you have also.

Pretty neat what a single, clear and correctly positioned photo can accomplish.

Your customer will be happy with right parts the first time. Your bottom line grows with new resources to increase business and support to customer relationships. The landfill is one pallet jack lighter.

We hope you found this blog post helpful! Have an idea or topic for us to cover in the future? Send them over to CSInfo@Genericparts.com !

Types of Wheel Tread for Pallet Jacks

Did you know...

Poly urethane is the most common tread type for manual pallet jacks.

Poly wheels don't mark floors and roll quietly. This makes them ideal for display floors, carpeting, and warehouses.

Ultra poly wheels are harder than standard poly, are longer lasting and roll more easily than regular poly.

Nylon wheels are best for cold storage and corrosive environments. 

Steel wheels are best used on factory floors with metal shavings or debris and where noise is not an issue.

What kind of environment are your pallet jacks used in?