IDENTIFY YOUR PALLET JACK

You called Generic Parts because your pallet jack needs some work. But the label or data plate is missing or it has been painted over and you just don’t know what make or model you have. Or perhaps it was imported or re-branded and you are not finding the parts information you need.

You are in luck because most manual pallet jacks can be identified by the hydraulic pump on the pallet jack. The hydraulic unit is the main identifying point on any manual pallet jack. 

Generic Parts has line drawings for many of the most common pallet jack on our website to help you compare and identify your pallet jack model.

Perhaps you have looked at the line drawings but are not quite sure. We can help you identify your pallet jack!

Email a side view picture of the hydraulic unit to csinfo@genericparts.com

Text your photo to our dedicated text line - 503-523-8990.

Be sure to let us know what information you have on the jack and what parts you are looking for. Then we can respond with parts information and if possible a quote. And you can always call us for assistance during our normal business hours 6 AM to 4:30 PM PDT at our free technical helpline: 

1-800-331-0839

Still not sure? Just watch this video:

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When did you last replace the wheels on your pallet jack? 

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Everything you need to know about Lift Truck Tires

Everything you need to know about Lift Truck Tires

Free tire pressing service available with the purchase of a new tire or tire and wheel combo. Tire and hub assemblies are available in stock for many of the most popular electric pallet trucks. If you don't see what you are looking for here, just call us at 800-331-0839 or email us at csinfo@genericparts.com.

Crown WP Series & PE Series  *  Big Joe WPT45  *  BT Prime SMX45  *  Hyster W40XT & W40Z  *  Jung Heinrich EJE120 * Mitsubishi PW23 & PW30 * Raymond 102XM * Toyota 7HBW23  *  Yale MPB040E & MPB045E

Poly tires are recommended for electric trucks, especially when ridden  or capable of lifting above 4 feet, due to the superior stability vs. rubber tires. Polyurethane also has less rolling resistance than rubber which increases efficiency.

Polyurethane tires are harder, can carry greater loads and will outlast a rubber tire by as much as 4 times.  However, they also have less cushioning ability.  Polyurethane tires offer improved traction with different tread types without sacrificing load capacity.  They are more durable and are less likely to suffer from chunking, tearing or delaminating.  Polyurethane tires are able to roll over debris and rough floors with less likelihood of cutting or tearing.

Polyurethane can be slippery when wet but tread styles, such as the Diamond Groove or XGroove are available for wet and cold floor conditions while maintaining high load capacities.

Rubber tires can offer a softer ride and are generally used outdoors on the larger propane and internal combustion lift trucks.  Rubber tires dissipate heat well and are recommended for use at higher speeds. They offer a broader footprint providing better traction, particularly in wet conditions, but have lower load capacities.  Rubber tires are typically made with carbon black and because of this will mark indoor floors.

Tread Patterns

Smooth – Smooth surface tires are best on clean floors and standard warehouse environments.  There are several types of smooth tires.  SC = smooth crown. SF = smooth flat.  These can also have tapered sidewalls TSW or straight sidewalls SSW

X-Groove, also known as Diamond Groove (XG) – These have an X or Diamond pattern cut in the tire surface, best for wet floors and freezer areas.  

Check out this video on When to Replace and How to Measure Your Drive Tire

Check out these other awesome HOW TO VIDEOS

We have the Press-On Tires you need!

Replacing a Pallet Jack Handle

For the last 15 years most pallet jacks have been manufactured in two main types of handle design. The dimensions and parts themselves will be unique to each brand. The vast majority of pallet jacks have a release lever in the center of the handle frame within the handle loop. This lever controls whether the unit is in lift mode, release mode or neutral. The bottom of the handle can attach to a bracket with the bracket connecting to the pump (style A).  

The second common design is a handle frame that connects directly to the pump (style B – see Valu-Jack photo below). All newer handles have an lower axle with a roller around it. This roller makes contact with a cap or washer that sits on the handle return spring. This spring surrounds the pump piston. As the handle is pumped up and down the roller compresses the spring and piston. This is what causes movement of the hydraulic oil through the pump and forces the pallet jack frame to lift. The spring then returns the handle to the upright position.

If a handle is out of adjustment or damaged it can be difficult to operate while at the same time causing a safety hazard for the operator. Routine maintenance will minimize downtime, extend the overall life of your equipment and ensure safety when used.

Here is the maintenance protocol we recommend every 6 months minimum.  Perform in shorter intervals if your equipment is in a high use environment.

- Inspect the handle frame for cracks and structural integrity.

- There should be minimal side play (from left to right or up and down if you wiggle it) in the handle socket. 

- Check for worn bushings. If bushings are not replaced regularly handle bracket holes can become worn. Damaged holes cause pin failure and may require complete handle replacement.

- Inspect the roller for flat areas and wear.

- Inspect the handle return spring for any cracks or failure to raise the handle completely vertical.

- Test handle release lever in all positions (Lift/Lower/neutral) and check proper tension in the control lever linkage.

- Replace any of the hard parts are worn more than 1/16".

We've created some videos YouTube Channel all about handles to,  check them out below.

* Here is a video on how to adjust the handle on your pallet jack

* Here is a video on installing the handle

* Here is a video on testing your handle



When the time come to replace your handle just follow this link to find your brand and model!

Safely turn over a jack

Sometimes we encounter a question like "Is routine maintenance really needed on a pallet jack?" The simple answer is yes, routine maintenance is important when it comes to getting the most out of your pallet jack.  Depending on the size of your operation a pallet jack may be replaceable or it may very well be an integral part of the the livelihood of your whole company.  Where ever you may land in the spectrum we can all agree throwing money away through lack of maintenance can negatively impact the bottom line. 

Most of the parts you'll need to keep an eye on are found in the underbelly of the unit. We want to give you practical instructions on how to safely to get to the underside of your pallet jack for two reasons.  First,  let's get rid of a potential excuse to put off the inspection for lack of know-how.  Second, because the breaking toes, twisting of wrists or damaging of the pallet jack defeats the goal to support your bottom line. (No one wants a Worker's Comp Claim).

The best way to turn over your pallet jack and expose the undercarriage keeps you and your equipment safe. We've created a line of instructional 'How To' videos and below you'll find a link to one on safely flipping over a manual pallet jack.  


YouTube - How to flip your jack.

Once you have it turned over and still have full use of all your fingers and toes the next question is "What should I be looking for?"

Start with the Pallet Jack Wheel Inspection (Load and Steer)
Measure the Wheel diameters. Are they worn down 0.25” or more from new?  (I.e. 3” diameter load wheel worn to 2.75” or 7” diameter steer wheel worn to 6.75”)

Is there excessive debris embedded in the wheel tread or chunks of the polyurethane tread material missing?

Are there strings or other material wound around the axle preventing the wheel from turning freely?

Do you see visible cracking of the steer wheel hub around the bearing?

Always replace both load wheels or steer wheels even if only one wheel meets the
criteria for replacement.

Inspect the entry rollers. If they do not turn freely or are visibly damaged, replace.

We recommend performing the above inspection every 6 months


Be sure to check out Generic Parts Service YouTube channel for more 'How To' Videos:

Remove load wheels 

Install load wheels

Replace the load wheels on a pallet jack

Turn the manual jack back upright

Replace the steer wheels on a manual pallet jack

© Copyright 2016, Generic Parts Service Inc.