Are all new Pallet Jacks the same?

This blog focuses a lot on helping folks be as efficient as possible when having to repair their pallet jacks.  

BUT - Sometimes the jack is just dead.  No number of helpful tips, perfectly priced kits or incredibly helpful customer service reps will save this pile of junk.

We get it.

But what is the time crunched busy person supposed to do?  The internet is full of cheap jacks.  What's really the difference?

Here are some really important factors to consider when looking at buying a new jack.

1st - You get what you pay for.  Seriously. Cost should honestly NOT be the only factor in your decision making process.  Why?  Because we hear far to often the frustration in a customer's voice when they call 6-12 months after purchasing a pallet jack and the handle bent, or it won't lift.  We are pretty awesome with our replacement parts coverage (have you read the post about how we can help you ID your replacement parts?) but no one wants to work on a new piece of equipment that soon.

2nd- Does the company you are considering carry replacement parts? Do they have real people you can talk to who can help you find what you need?

3rd - What are the terms of the warranty?  Is there a warranty?  Does the company you want to order from carry the replacement parts at their location or do they have to contact their source?

Generic Parts is the perfect company to chose to order your new pallet jacks from.

1. Although we are not the cheapest (and honestly don't want to be), you'll be hard pressed to find a jack that has the same quality for a lower price.

2. We carry all the parts here in our Beaverton, Oregon warehouse.  You can easily order in a number of formats.  Heck, if your local come drop in for a will call.  Our casa is your casa (between 8am-4pm)

3. We offer a 3 year limited warranty.  Why is this important?  Because this is our jack, and we sell all the replacement parts so we can get you out a warranty replacement Same day.  QA issues are few and far between but you can always trust that we will get you taken care of! 


The new Valu-Jack 2.0 is better than ever. Each unit features a cast iron pump for superior long term reliability. Another improvement we've made is a reinforced handle base with an ergonomic rubber grip.

VJ 27X48-55-2 $ 239.00 each* *for six   Please call for pricing on quantities other than six. 210° steering arc 2.9" height with forks lowered, 7.25" raised height Cast iron pump with galvanized finish for superior corrosion resistance and long term reliability Poly/steel steer wheels; solid nylon load wheels Ergonomic rubber grip handle  3-function hand control and foot release  Reinforced handle base Three-year limited warranty covering manufacturer's defects Equipped with pallet entry and exit rollers Scratch resistant powdercoat and zinc-plated hardware throughout  provides added resistance to corrosion. 12 grease fittings located at all pivot points for easy maintenance Replacement parts always in stock.
Valu-Jack Pallet Jack Version 2 Model Numbers indicate Width x Length of forks PART NUMBER  DESCRIPTION   PRICE (EA) $ VJ 27X48-55-2 5500 lb Capacity Standard Forks  239.00 VJ 27X48-55-2-N 5500 lb Capacity Standard Forks with Nylon Load and Steer Wheels  239.00 VJ 27X48-55-2-S 5500 lb Capacity Standard Forks with Steel Load and Steer Wheels  334.00 VJ 27X48-55-2-B 5500 lb Capacity Standard Forks with Brake only (No backrest)  355.00 VJ 20.5X36-55-2 5500 lb Capacity Narrow Short Forks  229.00 VJ 20.5X48-55-2 5500 lb Capacity Narrow Forks  239.00 All pricing for minimum QTY-6. For individual pricing or higher volume discounts, call today!

Seal Kits - Do you need them? Why are there so many?

Have a pallet jack that's sinking down under a load, or it won't release when you pull the lever?  Maybe it's stuck up and won't come back down to Earth. Whatever the issue is we have some tips to help you identify the cause and the parts to get you moving.

One way to trouble shoot a unit that will not lower all the way, or that you are unable to get full handle strokes is to rule out air in the system. It's quick and easy!  All you need to do is Pump the handle 15-20 times while activating the release lever.  Make sure you remove the fill cap first!  This is where the air will escape from. If oil is coming out while you are working through this process it's an indicator that you are not fully in release mode.

If your lift sinks down under a load, you can unhook the chain from the release pin and allow the pin to come out of the valve.  This allows the ball to seat, and may remedy the issue.  If not, it can be an indicator that the valve is honed out and no longer creates a tight seal when the ball seats.

If you have a unit that will not go down, check the release rod and make sure everything is moving freely.  Do the same on the underside of the jack.

Sometimes you just need to do a tear down of the hydraulic unit and rebuild it with a seal kit. Every manufacturer originally included a variation of different parts.  We have found in many cases that there are additional parts that should be replaced at the same time.  Below are outlined the differences between a super seal kit, standard and slim seal kit. 

Slim seal kits include only the most essential and commonly replaced seals. A cost saving option if you know what you need. A Standard or Super seal kit is a better choice if a complete hydraulic unit rebuild is necessary.

BT 11131-Slim

Standard seal kits have all of the parts included in the manufacturers' standard seal kit.

CR 44648 (ex. of a Standard Kit)

Super seal kits contain all parts that are included in a standard seal kit, as well as the most commonly needed parts beyond the standard seal kit to do a complete hydraulic unit rebuild.

MU 200064-901-Super (Ex. of a Super Seal Kit)

When doing the repair, we encourage you to disassemble one section at a time and line up the pieces in the order you take them out.  This will save your you-know-what when you go to install the new pieces.

If you need help deciding which kit to get you can take advantage of our unmatched Customer Service. Our staff has the knowledge and experience to help you with technical problems and even assist with identifying mystery jacks.  (See this post for more on that!) We also track model changes so you can be sure to receive the correct part the first time you place an order.

On select units we have the Rebuild hydraulic unit program  available also. Email or call us today (800)331-0839!

Why ID your pallet jack?

Why bother to Identify Your Jack?

One of the most common calls we receive in customer service goes like this...

Me - Thank you for calling Generic Parts, this is Nicole how can I help you?

You - Hey, I've got this pallet jack, don't know the brand but I need the load wheels. Can you help me with that? Is there a generic (no pun intended) wheel I can use?

Me - We carry wheels for most jacks out there. Can you send me a picture of the hydraulic unit? I can use that to identify what you have and then I'll know what wheels you need. You can e-mail or text a pic to our Customer Service. Can I give you that info?

Now at this point the conversation can go one of many ways. Some simply ask where they can send the picture. Some become very confused as to why a pic of the pump will get the wheels. Then some just decide it's too much work and they don't want to mess with it. 

If you fall into the 2nd or 3rd category there's no need to be confused, frustrated or feel the task is too great my wheel replacing friends!

With so many different types and styles of manual pallet jacks, you may be thinking it's a hassle when you can just buy a new one (we have those too by the way - and they have a 3 year warranty).

I have a secret to tell you -based on a photo of your pallet jack pump, we can quickly and accurately determine the make/model of your pallet jack 99% of the time. It is really that easy.

Why spend $300+ on a pallet jack (and have to figure out what to do with the "dead" one you are replacing) when the remedy can be much less expensive and we do most of the heavy lifting (pun completely intended)

Here's how the process works:

1. Text a side view of the hydraulic pump to (503)523-8990 (include your contact info)- Or - E-mail a side-view photo of the hydraulic pump to CSinfo@GenericParts.com

2. In-house technician ID's unit based on photo submission

3. We call you up with a quote (or send written quote via e-mail)

4. You order replacement parts online or call (800)331-0839



What is a "side-view photo" you ask? Here is an example. It's the most helpful view for us to see the pump body and some of the features that may determine a specific factory variation.

That's it! Once we know what you have we have tools like exploded view breakdowns and videos to guide you through an efficient repair process.

Running low on time or unable to send the photo...? I'm going to share with you a resource we created so you can identify the jack. It's called the hydraulic unit identification sheet so you can identify what you have also.

Pretty neat what a single, clear and correctly positioned photo can accomplish.

Your customer will be happy with right parts the first time. Your bottom line grows with new resources to increase business and support to customer relationships. The landfill is one pallet jack lighter.

We hope you found this blog post helpful! Have an idea or topic for us to cover in the future? Send them over to CSInfo@Genericparts.com !

Wheel Kits for Crown PE4000 Series Lift Trucks

When you're looking for a new set of wheels for your Crown PE4000 electric lift truck, one of these prepackaged load wheel kits will get your equipment back up and running again.

Did you know...
To reduce downtime you should stock extra wheels and forklift tires on hand for emergencies.

Part #
GWK-PE4000-LW
Load wheel kit, Poly

  XL compound also available!!











Part #
CR 79494
Drive tire, Poly 90-92A

Email or call our friendly knowledgeable customer service team for inquiries. 

What items do you regularly stock for your electric lift truck?

Raymond 8400 Wheels & Tires

Thinking about replacing the load wheels on your Raymond 8400 electric unit? Wheel kits and drive tires are here to help get your equipment running like brand new again!

Did you know...
Simply changing load wheels greatly extends the life of your pallet jack. New load wheels also provide easier push/pull resulting in less operator fatigue.


Part # GWK-8400-LW 
Load wheel kit, Poly

XL compound also available!!











Part # RA 632-091
Drive tire, poly

Email or call our knowledgeable customer service support (800)331-0839 for inquiries.

What is your most time consuming electric lift truck repair?

Pallet Jack ID Help

When it comes time to repair your manual pallet jack, knowing what brand and model you have is crucial. We make it easy to identify your manual pallet jack so you can order the right replacement parts you need to get your jack moving again.

Save yourself valuable time and energy by going through our simple ID process!

1. Take a side view photo of your pallet jack hydraulic unit

2. Email or text (503)523-8990 a photo to our helpful customer service team.

One of our friendly customer service representatives will get back to you regarding your specific pallet jack model, along with a parts listing if available. Isn't that easy?!

If you have a question please give us a call (800)331-0839 or send us an email.

High-wear parts for your Hyster W40Z

Do you have one of these Hyster W40Z electric lifts needing some TLC...

be sure that you inspect daily and regularly replace high wear items to prevent costly damage to your material handling equipment.

Did you know...

Worn load wheels and drive tires can lead to excessive fuel consumption, battery drain, overheating and even physical damage to components!

Replacement parts shown for Hyster W40Z...
Drive tire
Riser assembly
Battery charger
Load wheel kit

Don't wait! Email or call our knowledgeable customer service at (800)331-0839 today!

What do you replace most often on your Hyster W40Z electric lift truck?