Tuesday, February 12, 2019

High Lift Load Wheel Kits Now Available!

High Lift Pallet Jacks have been designed to increase operator safety and efficiency while also reducing fatigue. This category of equipment has become incredibly popular in warehouses all over the country. Naturally that means we had to make sure we are helping you keep them up and rolling smoothly. 






We are excited to announce that we have load wheel kits for all major brands including;


         Atlas           Hu-Lift           Mobile           Uline  

         Vestil           Wesco





Load Wheel Kits contain two load roller assemblies with bearings, axles, washers (if required) and fasteners.  You can now find our complete offering of load wheel kits for scissor lift pallet jacks here.



Check out the Extensive model lists we carry Wheel Kits for:
Electric lift trucks



With so many different types and styles of manual pallet jacks knowing which model you have can make all the difference when it comes time to repair. Need help determining what you have? We make it easy!

  • Call and give a heads up that you'll be texting a side view picture of the hydraulic pump to (503) 523-8990
  • Our in-house technician ID's unit based on photo submission
  • Order replacement parts online or call (800)331-0839

Once you have your parts, our support doesn't stop there! Have you checked out our You Tube channel featuring  "How To" videos? Here are some customer favorites!


How-to videos:


Order and Save ...
...Time with Same-Day Shipping
... Money with Free Shipping on Orders over $450*

Order today at www.GenericParts.com or call our highly trained Customer Service Team at 1-800-331-0831

*Commercial ground shipping within Continental US Only.  Some items excluded

Wednesday, November 14, 2018

When should I replace my wheels?

A common question we run across in pallet jack maintenance is "When do I replace the wheels on our equipment"? Of course you may need it when if it's dropped off a dock but your equipment will last longer if regular routine maintenance is performed.

To help out our customers we've created this reference guide  for manual pallet jack steer wheels and load wheels.  Below is a brief overview of the process, however we recommend printing it out for the full details and storing with your reference material.  We advise performing the below inspection points every 6 months.

Pallet Jack Wheel Inspection 

1. Test raise & lower function. If unit will not lift, bleed hydraulic unit by pumping handle 10 times with control lever in release position.

2. Once you have verified that the pallet jack will raise and lower, inspect both steer wheels and load wheels. Replace wheels if worn down .25" from new, debris is embedded in material or inhibiting the wheel from turning freely.

Note: Always replace both load wheels or steer wheels even if only one wheel meets the criteria for replacement.

3. Inspect the entry rollers. If they do not turn freely or are visibly damaged, replace.

Pre-Packaged Wheel Kits

Once you know you need to replace a set of Load Wheels, Steer Wheels (or both), a Pre-Packaged Wheel Kit is the best option on the market.  We were the first in the industry to create Pre-Packaged Wheel Kits.  They are in stock and ready to ship same day for most manual and electric pallet jack models.  Our goal is to make routine maintenance as easy as possible and we are excited to see how popular they have become among technicians.

Pre-Packaged Load Wheel kits for electric and manual lifts come ready to install.  You'll receive a pair of load wheels assembled with bearings plus the axles and fasteners.  Have you ever encountered rusted axles that had to be cut off? Maybe you are cursed with roll pins or snap rings that flew away. Complete every job the first time by showing up with all the components you need.

Pre-Packaged Complete Wheel Kits for manual pallet jacks come with all components you receive in a Load Wheel Kit, plus both steer wheels, bearings, steer wheel axle and fasteners. It's a great idea to have a couple extras in stock to stay ahead of emergencies, (as in the jack fell off the dock and now can't unload that shipment).


We do understand customers who want to be frugal by re-using axles if possible. To that end, in many cases the kits are less expensive than ordering even just the wheels separately.  After 30+ years of putting our customers first we feel bad when an additional order has to be placed for a second load wheel or axles (or those air-born roll pins!).  No one wants to pay shipping twice and wait days for delivery.





Check out the Extensive model lists we carry Wheel Kits for:
Electric lift trucks

What to do if you find the axles are rusted or frozen in place and you need some guidance?  We've got you covered there as well. We have a collection of YouTube videos to guide you.  Check out the links below!                             


How-to videos:

Save ...
...Time with Same-Day Shipping
... Money with Free Shipping on Orders over $450*


*Commercial ground shipping within Continental US Only.  Some items excluded


Ready to learn more or place an order? 
Call our highly knowledgeable customer service  (800)331-0839 
or email csinfo@genericparts.com      

Friday, October 19, 2018

On Board Chargers - Walkie Trucks

Generic Parts Service is the world's largest supplier of aftermarket pallet jack parts. We originate and supply of over 200,000 parts. Our offering includes durable undercarriage components, quality wiring harnesses, and the focus of this blog post - On-Board chargers for Class III electric lift trucks!

On-Board Chargers are the life blood of a shipping or delivery operation. Never be caught without the power you need! We help keep your equipment running with high quality On-Board Chargers for the most popular brands:


All our On-Board Chargers are brand new and carry a 90 day warranty against manufacturer defects. We also provide a complete operations manual.  

What about the newest pallet jacks?  It's our goal to stay on top of replacement parts for the newest models, and chargers for the Lithium-Ion batteries on Class III electric lift trucks like the Hyster W45ZHD and Yale MPB045VG are no exception.


Ready to learn more or place an order? Call our highly knowledgeable customer service staff at (800) 331-0839 or e-mail csinfo@genericparts.com


You can also check out our full library of How To videos here


Save ...
...Time with Same-Day Shipping
... Money with Free Shipping on Orders over $450*


*Commercial ground shipping within Continental US Only.  Some items excluded

Tuesday, September 11, 2018

Improved Tiller Arm - Yale MPB 040E / MPW 050 E Series & Hyster W40Z



New improved design meets or exceeds manufacturer's specifications!


30 years ago we proudly made a commitment to only provide products that hold an "OEM quality or better" standard. We dig in, do our research and invest in high grade components. 
We take feedback from our customers seriously and investigate how and where we can improve. We make revisions, additions and do not cut corners.

It’s also true when an updated design is released from a manufacturer. We pay attention. Yale saw some areas they could improve on the Tiller Arm for some of their popular Walkie models.  In keeping our promise of dependable quality to you we of course followed suit. We are excited to announce stock of our new improved design based on the manufacturer's specification is available and ready for purchase.   

Here are the part numbers affected:





These Tiller Arms now come with:


  • A Welded Gusset
  • A Thicker Steel Plate (5mm)
  • 6mm set screw holes added to secure shoulder bolts
  • 6mm continuous and precision plug welds throughout






*This part is eligible for free UPS ground shipping if included in an order totaling $450 or more. 

Check out our website for more information on more Electric Lift Truck parts we support. 

Not finding a part you need?  Contact the Customer Service Team at 1-800-331-0839 or send us an e-mail to CSInfo@GenericParts.com




Tuesday, August 14, 2018

Replacing a Pallet Jack Handle

For the last 15 years most pallet jacks have been manufactured in two main types of handle design. The dimensions and parts themselves will be unique to each brand. The vast majority of pallet jacks have a release lever in the center of the handle frame within the handle loop. This lever controls whether the unit is in lift mode, release mode or neutral. The bottom of the handle can attach to a bracket with the bracket connecting to the pump (style A).  

The second common design is a handle frame that connects directly to the pump (style B – see Valu-Jack photo below). All newer handles have an lower axle with a roller around it. This roller makes contact with a cap or washer that sits on the handle return spring. This spring surrounds the pump piston. As the handle is pumped up and down the roller compresses the spring and piston. This is what causes movement of the hydraulic oil through the pump and forces the pallet jack frame to lift. The spring then returns the handle to the upright position.



If a handle is out of adjustment or damaged it can be difficult to operate while at the same time causing a safety hazard for the operator. Routine maintenance will minimize downtime, extend the overall life of your equipment and ensure safety when used.

Here is the maintenance protocol we recommend every 6 months minimum.  Perform in shorter intervals if your equipment is in a high use environment.

- Inspect the handle frame for cracks and structural integrity.

- There should be minimal side play (from left to right or up and down if you wiggle it) in the handle socket. 

- Check for worn bushings. If bushings are not replaced regularly handle bracket holes can become worn. Damaged holes cause pin failure and may require complete handle replacement.

- Inspect the roller for flat areas and wear.

- Inspect the handle return spring for any cracks or failure to raise the handle completely vertical.

- Test handle release lever in all positions (Lift/Lower/neutral) and check proper tension in the control lever linkage.


- Replace any of the hard parts are worn more than 1/16".



We've created some videos YouTube Channel all about handles to,  check them out below.

* Here is a video on how to adjust the handle on your pallet jack

* Here is a video on installing the handle

* Here is a video on testing your handle



When the time come to replace your handle just follow this link to find your brand and model!








Monday, July 9, 2018

Which load wheel is best?

You need wheels for a pallet jack. 

Have you ever gone online or studied a catalog and thought "Aren't all pallet jack wheels the same?" or "I have no idea what I need!"? Or maybe you service pallet jacks and the wheels just are not lasting as long as you (or the person paying the bills) would like?

In this post, we are going to take a look at the different load wheel options we offer, and their pros and cons.

Load Wheel Options;

Polyurethane and Ultra-Polyurethane treads are the most common wheel treads you'll encounter on a pallet truck.

Polyurethane (Poly) Tread WheelsThese have a chemical bond that secures the poly tread to a steel core (or hub). This option is ideal for display floors, carpeting, and warehouses. They mark floors the least while rolling easily and quietly. Under really heavy loads (2,500lb +), if left to sit more than 8 hours, there is a possibility of the wheels flat spotting.  



Ultra-Poly Wheels: Longer lasting and they roll more easily than regular poly, also a chemical bond on a steel core. Ultra-poly is very hard and won't shatter like nylon if too cold (i.e. in and out of a freezer). They are also non-marking with the possibility of flat spotting, as mentioned above.

red Ultra-Poly Load Wheel with bearings


Nylon Wheels: This is a harder material that is best for cold storage applications. It is also the material of choice for use in environments that may cause rust or corrosion like poultry processing, and working with seafood. It can also be the best choice for refrigerated transport trucks that have the grated floors. Lastly, they can be a good choice if the pallet truck is taken outside on rough pavement. These are however more likely than poly to mark floors, so be mindful when using inside a showroom or a hotel lobby, for example.

White solid nylon load wheel with bearings




Steel Wheels: When all else fails you may need solid steel wheels. These are best for use on factory floors where there may be metal shavings or hard debris on the floor, and where noise is not an issue. What they lack in their ability for use in a sneak attack (they’re pretty loud) they make up for in sheer durability. These are also a good choice if you need to work outside on rough asphalt. But they can damage nice floors, so avoid use on floors you want to remain "pretty". 

Solid steel load wheel with bearings



One Wheel or Two?

Now that you've got an idea of which type of wheel is best for your specific uses you are faced with another sometimes tough decision. One wheel or two?

First, most pallet jacks have two load wheels. One load wheel is located under each fork. At times you'll have what's called a tandem assembly which means there are two wheels under each fork but they share the same bracket.

Unless a pallet jack is brand new, we always recommend replacing both load wheels at the same time. No, we are not just trying to up-sell you! There is a legitimate benefit
, so hang on with me for a little longer. Have you ever gone to have the tires on your vehicle replaced and told the sales guy you only wanted one? You probably got the funny squinty eyes from the sales guy for this same reason.  

Load wheels wear down and get shorter the longer you have used them. Load wheels (like pallet jack steer wheels or the tires on your car) do not act independently but are a portion of a larger machine. Even a little difference in diameter causes stress on the mating (aka connected) parts which then causes issues down the line. One example would be of the pivot axles that are located the load wheel brackets eating through the bushings
, or egging out the holes in that bracket or where they articulate (attach) in the fork frame. You may not notice there is an issue until something breaks, or you go to replace that originally unchanged wheel and find you need a whole new bracket on one or both sides. 

Trust us that replacing the whole load wheel bracket is more time consuming and expensive than choosing two wheels during regular maintenance.

Because we so strongly advocate changing both at the same time we created wheel kits to get you everything you need, and they are priced lower than the two wheels by themselves. Here is an example - GWK-BF-LW


GWK-BF-LW



Extra Resources

Here are some more links you may find handy as you venture down the road of replacing your load wheels






Have a suggestion for a future blog post?  

Need help ordering parts from www.genericparts.com?  

Give our friendly Customer Service team a call at 800-331-0839 or e-mail us at csinfo@genericparts.com 






Wednesday, May 30, 2018

Safely turn over a jack

Sometimes we encounter a question like "Is routine maintenance really needed on a pallet jack?" The simple answer is yes, routine maintenance is important when it comes to getting the most out of your pallet jack.  Depending on the size of your operation a pallet jack may be replaceable or it may very well be an integral part of the the livelihood of your whole company.  Where ever you may land in the spectrum we can all agree throwing money away through lack of maintenance can negatively impact the bottom line. 

Most of the parts you'll need to keep an eye on are found in the underbelly of the unit. We want to give you practical instructions on how to safely to get to the underside of your pallet jack for two reasons.  First,  let's get rid of a potential excuse to put off the inspection for lack of know-how.  Second, because the breaking toes, twisting of wrists or damaging of the pallet jack defeats the goal to support your bottom line. (No one wants a Worker's Comp Claim).

The best way to turn over your pallet jack and expose the undercarriage keeps you and your equipment safe. We've created a line of instructional 'How To' videos and below you'll find a link to one on safely flipping over a manual pallet jack.  


YouTube - How to flip your jack.




Once you have it turned over and still have full use of all your fingers and toes the next question is "What should I be looking for?"

Start with the Pallet Jack Wheel Inspection (Load and Steer)
Measure the Wheel diameters. Are they worn down 0.25” or more from new?  (I.e. 3” diameter load wheel worn to 2.75” or 7” diameter steer wheel worn to 6.75”)

Is there excessive debris embedded in the wheel tread or chunks of the polyurethane tread material missing?

Are there strings or other material wound around the axle preventing the wheel from turning freely?

Do you see visible cracking of the steer wheel hub around the bearing?

Always replace both load wheels or steer wheels even if only one wheel meets the
criteria for replacement.

Inspect the entry rollers. If they do not turn freely or are visibly damaged, replace.

We recommend performing the above inspection every 6 months


Be sure to check out Generic Parts Service YouTube channel for more 'How To' Videos:



Remove load wheels 

Install load wheels

Replace the load wheels on a pallet jack

Turn the manual jack back upright

Replace the steer wheels on a manual pallet jack

© Copyright 2016, Generic Parts Service Inc.